frequently asked questions
Do you offer both monthly and yearly plans?
Yes, we do offer both monthly and yearly options for our Pro, Teams and Business plans. Our Pro monthly plan is
$15 per month and our Pro annual plan is $144 for the full year, while our Teams monthly plan is $30/user/month, and
our Teams annual plan is $288/user for the full year. The Business monthly plan is $45/user/month, or $432/user/year
if you select annual billing. Signing up for our annual Pro, Teams or Business plan offers users a one-time
payment option that is good through the year and will save users roughly 20% per month. If you would like pricing and
annual invoicing for 25 users or more, please contact our sales team.
What happens if I already have a Hightail account and would like to upgrade?
You can upgrade your account to a paid Pro, Teams or Business account by logging into
hightail.com, clicking the avatar toward the top right hand side of the browser, and clicking the orange
UPGRADE button. If you would like to upgrade your plan to a Business plan with 25 or more users, please
contact our sales team. When you upgrade your account, you will still access Hightail with the same email
and password and all of your files will still be available within your new subscription.
I’m interested in a plan for my business team, but do not need all of the features listed. Do you offer just
file sharing plans for teams?
Yes, if you have 25 users or more, please
contact our sales team to discuss Business plan options further.
How do I change the credit card on file for my Pro, Teams or Business plan?
If you want to update the credit card information for your Hightail account, please follow the steps below:
- Log into your account at
- Click on the avatar toward the top right of the screen
- Next to the
Billing option, click the
Edit button and update credit card information there.
How many recipients can I send files to?
All plans that are set up online, including Lite, Pro, Teams, Business and the Business Trial
are subject to a limit of 200 file send recipients in a day. Lite users can send to 30 recipients per file send,
while Pro, Teams and Business plans purchased online can send to 100 recipients per file send and Space invitation.
Business plans that have been purchased through our sales team have unlimited file recipient limits per send and per day.
In one sentence, what is Hightail?
Hightail is a cloud-based software that allows individuals and teams to securely transfer large files,
collaborate in real time and manage the creative review process, all in one application.